Application Support It

**Job Title**: Application Support Specialist - IT

**Department**: IT / Digital Applications
**Location**: Mumbai, Thane District, Maharashtra
**Reports To**: Senior Manager - IT
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities:1. Application Support**
- Troubleshoot issues to minimize user disruption and ensure system uptime.

**2. Incident & Service Request Management**
- Track and document issues and resolutions; maintain communication with stakeholders.
- Handle and prioritize service requests to ensure prompt resolution.

**3. Change & Configuration Management**
- Ensure compliance with change management policies and proper documentation.

**4. Customer & Stakeholder Support**
- Deliver exceptional support and service to end users.
- Build and maintain productive relationships with internal and external stakeholders.
- Understand user requirements and ensure satisfactory outcomes.

**5. System Monitoring & Security**
- Monitor system performance including CPU, memory, disk usage, and backup operations.
- Maintain compliance with organizational security standards.

**6. Partner & Vendor Coordination**
- Liaise with third-party service providers and vendors to ensure effective service delivery.
- Follow up on project timelines, SLAs, and issue resolutions.

**7. Project Management & Reporting**
- Manage IT-related projects through all phases, from planning to execution.
- Prepare detailed reports, dashboards, and progress charters for management.
- Track KPIs and ensure timely delivery of IT initiatives.

**Qualifications**:
**Minimum Requirements**:

- Bachelor’s degree in IT, Computer Science, or related field.
- Familiarity with SaaS platforms such as LMS, SIS, and CRM systems.

**Preferred Qualifications**:

- Experience within the education or academic sector.

**Skills & Competencies**:

- Strong problem-solving and analytical skills.
- Knowledge of ITIL practices (incident, change, and service request management).
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong organizational and time management capabilities.
- Proactive, innovative, and able to think outside the box.
- Experience managing vendor/partner relationships.

**Working Hours**:

- Monday to Saturday, 9:00 AM to 6:00 PM

**Job Title**: Application Support Specialist - IT

**Department**: IT / Digital Applications
**Location**: Mumbai, Thane District, Maharashtra
**Reports To**: Senior Manager - IT
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities:1. Application Support**
- Troubleshoot issues to minimize user disruption and ensure system uptime.

**2. Incident & Service Request Management**
- Track and document issues and resolutions; maintain communication with stakeholders.
- Handle and prioritize service requests to ensure prompt resolution.

**3. Change & Configuration Management**
- Ensure compliance with change management policies and proper documentation.

**4. Customer & Stakeholder Support**
- Deliver exceptional support and service to end users.
- Build and maintain productive relationships with internal and external stakeholders.
- Understand user requirements and ensure satisfactory outcomes.

**5. System Monitoring & Security**
- Monitor system performance including CPU, memory, disk usage, and backup operations.
- Maintain compliance with organizational security standards.

**6. Partner & Vendor Coordination**
- Liaise with third-party service providers and vendors to ensure effective service delivery.
- Follow up on project timelines, SLAs, and issue resolutions.

**7. Project Management & Reporting**
- Manage IT-related projects through all phases, from planning to execution.
- Prepare detailed reports, dashboards, and progress charters for management.
- Track KPIs and ensure timely delivery of IT initiatives.

**Qualifications**:
**Minimum Requirements**:

- Bachelor’s degree in IT, Computer Science, or related field.
- Familiarity with SaaS platforms such as LMS, SIS, and CRM systems.

**Preferred Qualifications**:

- Experience within the education or academic sector.

**Skills & Competencies**:

- Strong problem-solving and analytical skills.
- Knowledge of ITIL practices (incident, change, and service request management).
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong organizational and time management capabilities.
- Proactive, innovative, and able to think outside the box.
- Experience managing vendor/partner relationships.

**Working Hours**:

- Monday to Saturday, 9:00 AM to 6:00 PM

Shift:

- Day shift

Work Location: In person