Associate, Application Support

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Job Description

Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays

BS in Computer Science or equivalent technical training and professional work experience.
- 5 - 10 year's of progressive experience in Finance industry as Application Production Support
- Detail oriented, focus on understanding life cycle of a trade, ability to perform analysis and clearly communicate gaps in analysis to business and requirements to development teams
- Excellent verbal and written communication skills
- Prefer exposure to one or more of the following business platforms related to investment management - Trading and Settlements Platforms (example - Black Mountain Systems - Everest), Portfolio Accounting (examples - Advent - Geneva, Markit - Wall Street Office), Risk Management systems or performance reporting systems (Eagle - PACE, data warehouse) - Strong background with SQL, particularly T-SQL, Tableau, some development with C#, JavaScript
- Productivity tools - Jira, Confluence, MS Office tools for documenting requirements, etc. Prior exposure to ServiceNow support, Oracle Fusion support, or Sharepoint support is a plus.
General Requirements:
Experience Required:
Education/Certification:
Position Reports To:

- Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays

Reporting Relationships

Manager, Application Support

Qualifications
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us__