Customer Support Executive

2 days ago

Vadodara, India Future Link Consultants Full time

_**Job Title: Customer Support Executive**_
- _
- **Key Responsibilities**:_
- Customer Assistance: Interact with customers professionally and courteously, addressing their queries, providing product or service information, and resolving issues to ensure customer satisfaction.
- Issue Resolution: Investigate and troubleshoot customer problems or complaints, gathering relevant information and escalating complex issues to the appropriate department or supervisor when necessary. Work towards finding effective solutions and ensuring timely resolution.
- Product Knowledge: Develop a comprehensive understanding of the company's products or services, staying up-to-date with any changes or updates. Utilize this knowledge to address customer inquiries accurately and provide relevant information.
- Documentation: Accurately record customer interactions, inquiries, feedback, and solutions in the designated CRM (Customer Relationship Management) system or any other relevant tools. Maintain organized and detailed records for future reference and analysis.
- Technical Support: Provide basic technical support to customers, guiding them through troubleshooting steps, addressing common technical issues, and escalating complex technical problems to the appropriate team.
- Cross-functional Collaboration: Collaborate with internal teams such as Sales, Product Development, and Quality Assurance to relay customer feedback, identify trends or recurring issues, and suggest improvements to enhance customer satisfaction.
- Continuous Improvement: Actively participate in training sessions, workshops, or other learning opportunities to enhance product knowledge, customer service skills, and problem-solving abilities. Stay updated with industry trends and best practices in customer support.
- **Requirements**:_
- High school diploma or equivalent; a bachelor's degree is preferred.
- Proven experience in a customer support role or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and patient while dealing with difficult customers.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Basic technical knowledge and the ability to troubleshoot common issues.
- Strong multitasking skills and the ability to prioritize tasks effectively.
- Empathy and the ability to provide exceptional customer service.
- Flexibility to work in shifts, including weekends or holidays, if required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 6356 033 344

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