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Client Servicing

3 weeks ago

Sion Mumbai Maharashtra, India GM Infotech Full time

**Job Title: Associate Manager - Operations**

**Company : 5W1H**

**Experience: 3+ YEARS**

**Location: Sion**

**Key Responsibilities**:
**1. Client Relationship Management**:

- Serve as the primary point of contact for key clients, establishing and nurturing strong relationships.
- Understand client objectives, business goals, and industry trends to provide strategic guidance and solutions.
- Conduct regular client meetings and presentations to communicate campaign updates, performance metrics, and recommendations.

**2. Business Development**:

- Identify opportunities for organic account growth and collaborate with the business development team to drive new business acquisition.
- Participate in client pitches and presentations, showcasing agency capabilities, and proposing strategic solutions.
- Stay updated on industry trends, competitor activities, and emerging technologies to identify potential business opportunities.

**3. Campaign Strategy and Planning**:

- Decode client briefs and align internal team, create execution rollout and project plans for smooth execution
- Collaborate with clients and internal teams to develop comprehensive advertising strategies that align with client goals.
- Lead brainstorming sessions and contribute innovative ideas for creative campaigns and media planning.

**4. Campaign Execution and Management**:

- Oversee end-to-end campaign execution, ensuring adherence to timelines, budgets, and quality standards.
- Monitor campaign performance, analyze data, and provide insights to optimize results and meet or exceed client expectations.
- Identify and resolve any issues or challenges that may arise during campaign implementation.

**5. Team Leadership and Collaboration**:

- Manage a team of account managers, coordinators, and other advertising professionals, providing guidance, mentorship, and support.
- Foster a collaborative work environment, promoting effective communication and cross-functional teamwork.
- Conduct performance evaluations, set goals, and identify professional development opportunities for team members.

**6. Budgeting & Finance**
- Developing accurate budget proposals, tracking expenditures, and ensuring that campaigns stay within approved budgets
- Collaborate closely with the finance team to ensure accurate financial billing and payments are on time
- Projections & budget planning for increasing company profitability

Pay: ₹50,000.00 - ₹70,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Client Servicing: 2 years (required)
- Ad Operations: 2 years (required)
- Upselling: 2 years (required)
- Budgeting: 2 years (required)
- Ad Agency: 2 years (required)

Work Location: In person