CRM Internship

7 days ago

Bengaluru Karnataka, India Happy Living Full time

**Key Responsibilities**:

- **Customer Relationship Management**:

- Develop and maintain strong, long-term relationships with customers.
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
- Ensure a personalized experience for each customer by understanding their unique needs.
- **Client Retention**:

- Identify and implement strategies to improve customer retention.
- Monitor customer satisfaction levels and resolve issues promptly.
- **Sales Support**:

- Collaborate with the sales team to identify cross-selling or up-selling opportunities.
- Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
- Process orders, returns, and exchanges, ensuring a smooth transaction process.
- **Problem Resolution**:

- Address and resolve customer complaints, acting as a mediator when necessary.
- Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
- Maintain a record of customer complaints and resolutions for future reference.
- **Customer Feedback & Reporting**:

- Collect customer feedback through surveys, interviews, or direct conversations.
- Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
- Use customer insights to drive improvements in service offerings or product designs.
- **Collaboration with Other Departments**:

- Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
- Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
- **CRM Software Utilization**:

- Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Track customer interactions, sales opportunities, and project timelines in CRM tools.

**Qualifications**:

- **Education**: A bachelor's degree in Business, Marketing, Communication, or a related field.

**Experience**:

- Previous experience in customer service or customer relationship management is preferred (0-3 years).
- Experience working in a similar industry is a plus ( Health & wellness)

**Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
- Ability to understand customer needs and translate them into actionable solutions.
- High attention to detail and strong organizational skills.

**Desired Traits**:

- Empathetic and customer-centric mindset.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong team player with the ability to collaborate across departments.
- Enthusiastic and positive attitude towards customer interaction.

**Job Type**: Internship
Contract length: 6 months

Pay: ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willing to work from office?
- Are you comfortable with 15K?
- Are you ok with 6 days working?

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8266848467

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