Reservation Agent

5 days ago


Kochi Kerala, India VOYE HOMES Full time

**Qualifications**:

- Diploma, Bachelor's degree, or Post-graduates.
- 0-2 years of relevant experience in the hospitality domain.
- Excellent communication skills with a professional fluency in English.

**Responsibilities**:

- Managing reservations efficiently
- Handling customer communications professionally
- Performing backend optimizations on OTAs
- Pay meticulous attention to detail, ensuring accuracy in all interactions and transactions.
- Identify and assess customers' needs to deliver tailored solutions and achieve complete satisfaction.
- Cultivate and nurture lasting relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and comprehensive information about our holiday homes and services.
- Effectively handle customer complaints, offering appropriate solutions and alternatives within specified time limits, and ensuring timely follow-ups to guarantee resolution.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)


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