Call Center Booking Agent

2 days ago

Ernakulam HO Kochi Kerala, India Pixotri Full time ₹ 10,000 - ₹ 15,00,000 per year

Job Title: Call Center Booking Agent -US time zone

Location: Kochi / Remote (India)

Job Type: Full-Time / Rotational Shifts

Job Summary:

We are seeking a reliable and customer-focused Call Center Booking Agent to manage service bookings during US business hours. The agent will handle incoming calls, assist customers with reservations, and ensure accurate data entry into the booking system. This role requires working in 8-hour shifts between 6:00 PM and 10:00 AM IST, including weekends and holidays on rotation.

Key Responsibilities:

· Answer inbound calls from customers to book various services.

· Gather and confirm service details such as type, schedule, location, and customer information.

· Enter bookings accurately into the reservation system and confirm details with customers.

· Provide information on service availability, pricing, policies, and procedures.

· Handle booking changes, cancellations, and rescheduling requests professionally.

· Maintain high levels of customer satisfaction through clear and courteous communication.

· Escalate complex or unresolved issues to supervisors as needed.

· Follow company protocols and ensure data accuracy and confidentiality.

Qualifications:

· Educational qualifications are not mandatory.

· Strong spoken English language skills are essential.

· Freshers are welcome to apply; training will be provided.

· Basic computer skills and familiarity with booking or CRM systems.

· Ability to work night shifts and adapt to US time zone requirements.

· Strong attention to detail and customer service orientation.

Shift Details:

· Work hours: Between 6:00 PM and 10:00 AM IST.

· 8-hour rotational shifts (e.g., 6 PM–2 AM, 10 PM–6 AM, 2 AM–10 AM).

· Rotational weekly offs.

· Weekend and holiday coverage required on a rotational basis.

Preferred Skills:

· English communication skills.

· Ability to learn

Call :

Job Types: Full-time, Fresher, Part-time, Internship

Pay: ₹10, ₹15,000.00 per month

Expected hours: 40 per week

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

  • Trainer - Call Center

    4 days ago

    Kakkanad, Kochi, Kerala, India Popular Vehicles and Services Ltd Full time

    We are looking for an experienced Call Center Trainer to design, deliver, and evaluate training programs that enhance the skills and performance of our customer service team. As a Call Center Trainer, you will play a vital role in preparing agents for success by providing them with the tools, knowledge, and confidence needed to offer exceptional service and...

  • Call Center Executive

    15 hours ago

    Kochi, Kerala, India Luxon TATA Full time

    Freshers can apply - Handling customer complaints and taking service booking - Meeting daily/monthly targets allocated - Better career opportunities **Salary**: ₹12,500.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Experience**: -...

  • Call Center Supervisor

    1 week ago

    Ernakulam, India Advenxa Pvt.Ltd Full time

    Job Title**:Call Centre Supervisor** Location**:Infopark, Kakkand, Kochi** Qualification: Post Graduate Experience: Minimum 3 Years in Customer Support, Language Training, Coordination Number of Positions: 4 **Salary**: ₹25,000 to ₹30,000 Skills**:Excellent Command Over English Language** Technical Knowledge**:Proficiency in Microsoft Excel is a...

  • Call Center Trainer

    4 days ago

    Ernakulam, India Advenxa Pvt.Ltd Full time

    **Job Description: Call Center Trainer** - Location**:Infopark, Kakkanad, Kochi**: - Salary**:INR 25,000 to 30,000 per month**: - A minimum of 2 years of experience in the international voice process within a call center setting. **Requirements**: - A minimum of 2 years of experience in the international voice process within a call center setting. -...

  • Call Center Executive

    1 week ago

    Kochi, Kerala, India Covermatch Private Limited Full time

    We are looking for Call Center Executive for Kochi office. Graduate with good fluency in English speaking essential along with computer knowledge. Answer queries professionally to provide information about products and services. Identify the needs of the clients through interaction. Keep records of customer interactions, details of inquiries. Update the...

  • Call Center Executive

    1 week ago

    Ernakulam, India Vayalat Mahindra Full time

    Call the service due customers and take appointment - Achieve daily/Monthly service booking Targets - Promote the sales of value added process **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹13,000.00 per month Schedule: - Day shift Supplemental Pay: - Commission pay **Experience**: - Telecalling: 2 years (preferred) **Speak with...

  • Call Center Executive

    15 hours ago

    Kochi, India 33 Holdings Global Full time

    **Job Title - Associate - call enter** **Experience Requirement** - Bachelor Degree. - 1 years of Proven experience as call center or similar position - Proficient in MS Office and call center equipment/software programs. **JOB PURPOSE**: To promptly respond to the calls and resolving the Query as per the need. **Role and Responsibilities**: - Develop...

  • Call Center Executive

    15 hours ago

    Kochi, India WohlPhysio International Physiotherapy Clinic Full time

    **Job Title: Call Center Executive** As a Call Center Executive, your primary responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will serve as the first point of contact for customers seeking assistance, information, or resolution to their inquiries or concerns. **Key...

  • Call Center Executive

    1 week ago

    Ernakulam, India Nippon Motor corporation Full time

    Managing large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions **Salary**: ₹12,500.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Leave encashment - Provident...

  • Call Center Executive

    3 weeks ago

    Ernakulam, India ABC Customer Service Full time

    Company Name: ABC Customer Service Type of Company: BPO/Call Centre/Contact Centre Vacancies: 1 Designation: Telecalling Executive Joining date: 26 August 2025 (flexible) This position of Telecalling Executive is for our client, an international car company. Work location will be in our office in Kochi. Job Description: Candidates have to make outbound calls...