Bpo Call Center Trainer

3 days ago

Ernakulam, India Advenxa Pvt.Ltd Full time

_**Call Center Trainer Requirements**:_
- At least **4 year's experience** working as a **call center trainer or team leader.**:

- A bachelor's degree in any domain.
- Additional certification in business leadership, eLearning software, or adult education and training is a plus.
- Familiarity with systems, such as **Google meet, MS Teams**, Zoho, Zoom.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching **abilities and mentoring skills.**:

- **Good communication, interpersonal, and conflict resolution skills**.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.
- **Call Center Trainer Responsibilities**:_
- Developing call centers' education materials
- Preparing procedures and policies regarding support techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on call center to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

**Salary**: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

COVID-19 considerations:
Keep Mask
Keep sanitized

Ability to commute/relocate:

- Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 4 years (required)
- tele sales: 1 year (required)
- Team management: 3 years (required)

**Language**:

- English (required)

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