Call Center Executive

4 days ago

Ernakulam, India Chris Johnson Business IT Solutions Full time

**Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. - Follows up with customer via telephone following initial contact. - Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. - Continued product education to better service customer calls. - Maintains accurate daily record in tracker. **Requirements**: - Minimum 2+ years’ experience of International Voice Process (BPO) in a high volume, fast paced environment. - Strong customer service and tele calling skills. - Experienced with Web Based Applications and Windows. - Ability to manage sensitive and critical client information. - Excellent verbal and written communication skills. - Problem solving and decision-making skills. - Superior closing skills. - Ready to work in night shifts (Rotational) **Salary**: From ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - International voice process: 2 years (preferred)

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