Guest Relation Executives

**Guest Relation Executive**

**Location**: Kollam, Kerala
**Gender Preference**: Male or Female
**Salary**: Negotiable
**Experience**: Required in the same field
**Working Hours**: Full-time
**Reports to**: Guest Relations Manager / Hotel Manager

**Job Overview**:
**Key Responsibilities**:

- **Guest Interaction**: Greet and assist guests in a friendly, professional, and efficient manner upon arrival and departure. Ensure that guests feel valued and welcome throughout their stay.
- **Handling Guest Inquiries**: Respond promptly to guest inquiries, concerns, and complaints. Provide accurate information about hotel services, amenities, and local attractions.
- **Guest Assistance**: Address and resolve guest issues or complaints with a focus on guest satisfaction. Follow up to ensure that the guest's concerns have been resolved to their satisfaction.
- **Personalized Service**: Anticipate and fulfill the individual needs and preferences of guests, providing personalized experiences that enhance their stay.
- **VIP Guests**: Provide special attention and services to VIP guests, ensuring that they receive premium services and accommodations.
- **Coordination with Departments**: Work closely with other departments (e.g., housekeeping, concierge, front office) to ensure that all guest requests are met and any issues are resolved promptly.
- **Guest Feedback**: Collect guest feedback, both during and after their stay, and relay it to management for continuous improvement.
- **Record Keeping**: Maintain accurate records of guest preferences, special requests, and any concerns to ensure a seamless guest experience during future visits.
- **Promotions and Offers**: Inform guests about current promotions, packages, and special offers to enhance their experience.
- **Compliance**: Adhere to hotel policies, safety standards, and procedures at all times, ensuring the safety and comfort of guests.

**Required Qualifications**:

- **Educational Qualifications**:

- **Minimum of a high school diploma**, with a preference for a **degree or diploma in hotel management** or a related field.
- **Experience**:

- **1-2 years of experience** in guest relations or a similar customer-facing role in the hospitality industry.
- Previous experience in **hotels, resorts, or similar environments** is preferred.
- **Gender Preference**: Male or Female (as per the requirement for the role).

**Key Skills & Competencies**:

- **Excellent Communication Skills**: Strong verbal and written communication skills to interact with guests and staff in a professional manner.
- **Excellence**: Strong focus on delivering high levels of customer satisfaction and maintaining positive relationships with guests.
- **Problem-Solving**: Ability to address and resolve guest complaints or issues calmly and efficiently.
- **Attention to Detail**: Ability to remember guest preferences and handle requests accurately.
- **Multitasking**: Ability to manage multiple tasks and handle various guest needs simultaneously, especially during peak periods.
- **Teamwork**: Ability to collaborate effectively with other departments to provide seamless guest service.
- **Patience and Empathy**: Ability to handle challenging situations and guest complaints with a calm, empathetic approach.

**Age Limit**:

- **Up to 30 years** (preferred).

**Benefits**:

- **Salary**: Negotiable based on experience and qualifications.
- **Health Benefits**.
- **Opportunities for career growth and development** in the hospitality industry.
- **Training in guest service excellence**.
- **Dynamic and supportive work environment**.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7012483591