Customer Service Representative
2 weeks ago
**Job description**
**Job Title: Software Support Executive / Customer Support Executive**
**Employment Type: Full Time**
**Number of Positions: 1**
**- Primary Responsibilities**:
- Respond to customer inquiries and resolve issues through various channels
- Provide technical assistance and troubleshoot software problems
- Explain product features and functionalities to customers
- Build and maintain positive relationships with customers
- Provide customers' feedback to development teams to improve product quality
- To work on improving the customer experience with the software and increase the overall revenue of the company
- Represent the company at business expos and work on channel sales by visiting the field in the local market
- Work on leads provided by marketing team to close the sales
- **Required Qualifications**
- Having good communication skills in Gujarati and Hindi
- Experience in handling customer queries
**Experience**:
**Minimum Years of Experience: 1+**
**Relevant Industry Experience: 1+**
Pay: From ₹18,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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