Customer Service Representative

3 days ago

Ahmedabad Gujarat, India Moon Technolabs Full time

**Job description**

**Job Title: Software Support Executive / Customer Support Executive**

**Employment Type: Full Time**

**Number of Positions: 1**
**- Primary Responsibilities**:

- Respond to customer inquiries and resolve issues through various channels
- Provide technical assistance and troubleshoot software problems
- Explain product features and functionalities to customers
- Build and maintain positive relationships with customers
- Provide customers' feedback to development teams to improve product quality
- To work on improving the customer experience with the software and increase the overall revenue of the company
- Represent the company at business expos and work on channel sales by visiting the field in the local market
- Work on leads provided by marketing team to close the sales
- **Required Qualifications**
- Having good communication skills in Gujarati and Hindi
- Experience in handling customer queries

**Experience**:
**Minimum Years of Experience: 1+**

**Relevant Industry Experience: 1+**

Pay: From ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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