
Customer Service Executive- Insurance
11 hours ago
**Customer Service Executive - JD**
Job description:
- Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
- Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC)and ensure to provide first time resolution
- Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers
- Should be open to working in a rotational shift
- Should dedicate for continuous learning of products, processes and market
- Should be a team player and willing to help new and fellow CSRs to come up the curve
- Discuss action plan to achieve assigned input and output targets
Should be able to work under pressure situation and achieve agreed targets
- Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols
**Requirements**:
- Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or Accounting & Finance specialisation
- Minimum 1year experience in BPO, preferably in customer support/ retention process in BFSI sector
- Strong verbal/written communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems
- Comfortable with rotational shifts
**Compensation**
Annual CTC: 2.40- 3 Lakhs basis the interview evaluation
Employment Full-time
**Location**:Mulund
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mulund West, Mumbai - 400080, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
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