International Customer Support Executive

2 days ago

Noida Uttar Pradesh, India Precise Infotech Solution Full time

**Responsibilities**:

- Provide accurate information and resolve customer queries related to products, services, and processes.
- Troubleshoot basic technical and non-technical issues effectively.
- Ensure high levels of customer satisfaction by delivering professional and empathetic support.
- Maintain and update customer records in CRM/ticketing systems.
- Escalate unresolved issues to higher-level support teams when required.
- Meet service-level agreements (SLAs) and achieve performance metrics like FCR (First Contact Resolution), CSAT (Customer Satisfaction), and response time.

**Key Requirements**:

- **Education**: Graduate / Undergraduate (any stream).
- Excellent communication skills in English (both verbal & written).
- Good interpersonal skills with the ability to remain calm under pressure.
- Comfortable working in a **24/7 environment with rotational shifts & offs**.
- Basic knowledge of MS Office & CRM tools is an added advantage.

**Benefits**:

- 2-way cab/transport facility (as per company policy).
- Health insurance and other benefits.
- Opportunity to work with global clients and enhance international communication skills.
- Fast career growth opportunities in customer experience and operations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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