Customer Success Representative

2 days ago

Guindy Chennai Tamil Nadu, India Matrimony.com Full time

**Job Title: Service Officer**

**Report To : Team Leader**

**Role Overview**:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements

**Skill and Competencies required**:
**Functional**
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills - English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills - MS Excel, Word

**Behavioral**
- Values - Integrity / Honesty / Respect
- Communication - Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn

**Education and Experience**:

- Graduate in any stream / Awaiting final year result
- Minimum of 0 - 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

**Salary and Benefits**
- **Fixed Salary Rs. 12000 to 15000 PM**
- **Incentive Rs. 36000/- to Rs.60000/- per annum**
- **Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided**
- **Opportunities to learn and grow with the Company**

Role: Telecalling /Telemarketing Executive

Industry Type: Internet, Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type: Full Time, Permanent

Role Category: Voice

Education: Any Graduate in any Specialization

**Company Overview**:
**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Speak with the employer**

+91 8248696389

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