Customer Success Specialist

ItJob Purpose To support customers as they transition from sales prospects to active users of products They re focused on customer loyalty and building close long-term client relationships and often stay with the same customers as long as they continue to work with your business Responds to inquiries Expedites critical orders Communicates dispositions Researches and resolves problems Research orders Provides quote preparation Orders tracking backlog processing invoicing returns discrepancy resolution customer credit problems and-or other such support to sales team members and-or external customers Identifies investigates and participates in opportunities to improve processes and procedures to include various key performance metrics Performs other duties as assigned Responsibilities Customer value realisation Customer satisfaction Revenue growth Increased adoption Knowledge Skills and Experience 3 to 5 Years of relevant work experience Required Education Bachelor s Degree Able to execute instructions and to request clarification when needed Able to recognize and attend to important details with accuracy and efficiency Candidate must know Italian Able to communicate clearly and convey necessary information Able to collaborate and build solid effective working relationships with others Key Skills At Tech Data a TD SYNNEX Company our values guide everything we do Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact What s In It For You Elective Benefits Our programs are tailored to your country to best accommodate your lifestyle Grow Your Career Accelerate your path to success and keep up with the future with formal programs on leadership and professional development and many more on-demand courses Elevate Your Personal Well-Being Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program Diversity Equity Inclusion It s not just a phrase to us valuing every voice is how we succeed Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities Make the Most of our Global Organization Network with other new co-workers within your first 30 days through our onboarding program Connect with Your Community Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives Don t meet every single requirement Apply anyway At Tech Data a TD SYNNEX Company we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion If you re excited about working for our company and believe you re a good fit for this role we encourage you to apply You may be exactly the person we re looking for We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds perspectives and skills All qualified applicants will receive consideration for employment based on merit without regard to race colour religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law To support our diversity and inclusion efforts we may ask for voluntary gender disclosure information This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates