Customer Support

2 days ago

Gurugram Haryana, India cocentrus Full time

We are Hiring for **Customer Support** Profile for **Gurgaon** location. Please find the Job responsibility as below:

- **Job Profile** : Customer Support

**Experience** : 1 to 2 Years

**Location**: Gurgaon

**Shifts**: US Shift

**Working Days**: Monday to Friday

**Budget** : 3.5LPA

**Key Roles And Responsibilities:

- **
- Address customer concerns, resolve problems, and ensure customer satisfaction.
- Communicate effectively with customers, colleagues, and other departments within the organization.
- Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

**Must Have:

- **
- Ability to resolve customer complaints and maintain customer satisfaction.
- Excellent written and verbal communication skills in English.
- Customer Service and Customer Experience skills for American customers desirable.
- Ability to work in a night shift.
- Knowledge of customer service principles.
- Great attention to detail.
- Ability to multitask and manage time effectively.
- Experience in a related field is desired.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

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