Inbound Call Center Banking Process

call center job in the credit card industry involves answering inbound calls from customers to resolve their queries, process account requests, and provide information about products and services, while also handling outbound calls for sales or promotional offers. Key responsibilities include assisting with applications and issues, maintaining customer...

Job brief **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...

We are hiring Call Center Executives for our Call Taxi service. If you have excellent communication skills and enjoy assisting customers, join our dynamic team! **Responsibilities**: ~Handle inbound and outbound calls for taxi bookings. ~Assist customers with fare estimates, ride details, and queries. ~Coordinate with drivers and assign bookings...

Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience. Customer Care Executives are usually hired by ITES/BPO organizations so that they work for their clients who have outsourced their business, or by companies themselves. Responsibilities...

Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries.Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints.Maintaining Customer Records:Accurately record details of interactions and...

Handle outbound calls. - Provide accurate information about products/services, learning journey to customers. - Maintain customer records and update databases with accurate details. - Follow-up with customers to ensure resolution and course completion. - Achieve daily/weekly/monthly targets related to customer service metrics. - Adhere to company policies,...

Role Description This is a full-time on-site role for a Call Center Representative located in Mumbai. The Call Center Representative will be responsible for handling inbound and outbound customer calls, managing customer enquiries, providing accurate information, resolving customer issues, and ensuring customer satisfaction. The role involves maintaining...

**Job description** **Job Title: Female Call Center Representative** **Location**:Block C-151, 2nd Floor, Opp. City Union Bank, Okhla Phase-I, Delhi-110020. Nearest Metro Station: Govindpuri. We are looking for a dynamic **Female Call Center Representative** to drive revenue growth and handle client communications. This dual-role profile requires both...

We are looking for Caller for Call Center who have good communication skills easy to talk customer no hesitation during calls Manage large amount of customer calls and solve their queries over the phone and give details to customer our product and services regarding update to customer to take full benefits and keep using our services **Job Types**:...