Global Service Desk

3 days ago

Noida, India Saaha HR Solutions Full time

**Job Description-**
- To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.

**Main opportunities/challenges for this role-**
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs. Update required tools (CRM etc.) to record every customer interaction promptly.

**Information Security-**
- Ensure and aware of the information security policies and comply with them
- nsures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents assigned to their Service Line are closed within SLAs

**Role specific knowledge and experience-**
- Basic Understanding Service Desk Operations,
- Knowledge of customer service principles and practices

**Required Skills-**
- Basic Understanding Service Desk Operations
- Enthusiastic and keen to learn
- Knowledge of customer service principles and practices
- Good people and interpersonal skills
- Good communication skills

**Job Types**: Full-time, Contractual / Temporary
Contract length: 12 months

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Noida - 201305, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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