Loan Operations Quality Assurance Reviewer

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. Loan Operations is a Global operations team within ISG, team’s primary responsibility is to provide operational support to various Citi businesses. Some of the key processes include Syndication services, Lending servicing, Trade documentation & client on boarding, Funds movement, and accounting, control monitoring and reporting. Loan provides operational support for multiple businesses, sectors and products across multiple geographies.

This role is for a Quality Assurance reviewer for ISG Loan operations quality assurance function, who will look after the following:

- Conduct quality assurance reviews on approved loan transactions / processes / documentation
- Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement
- Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations
- Report deficiencies on a timely basis to Loan operations stakeholders/management
- Engage with Stakeholders/Senior management and ensure timely feedback loop
- Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
- Assist or Lead continuous improvement plan and track implementation and success of initiatives
- Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
- Provide updates at regular meetings with Loan Operations, Risk and Controls, Compliance, etc.
- Manage remediation projects / initiatives and report on progress as required
- Assist or Lead departmental projects / initiatives as requested
- Ensure timely escalation of operational risks incidents to relevant contact points

Knowledge/Experience:

- A proven track record with at least 8 years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
- Experience and knowledge of end to end Institutional banking loan cycle and solid understanding of direct/indirect lending products and practices
- Knowledge of lending platforms like Loan IQ, ACBS
- Exposure in reviewing credit agreements
- Payments / reconciliation cycle experience
- Regulatory concepts and other key areas of risk within the operations and data environments
- Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations
- Meticulous, analytical and mathematically inclined with basic accounting concepts
- Ability to perform reviews or processes and identify issues/ gaps.

**Skills**:

- Exhibit good written and verbal communication skills.
- Possess the ability to work with various Stakeholders and build and maintain effective working relationships
- Ability to manage team level processes and deliver presentations
- Ability to proficiently use MS Office products, particularly Word, Excel and PowerPoint
- Strong analytical and time management skills, excellent attention to detail

Qualifications:

- Bachelor’s Degree or higher with at least 8 years’ experience in relevant domain
- Further risk related qualifications would be beneficial

Competencies:

- Ability to multi-task and work independently
- Ability to work to tight deadlines as part of a team.
- Exhibit good attention to detail while focused on delivery.
- Ability to work on several initiatives concurrently and cope with changes in priorities.
- Proactive and “no surprises” approach in communicating issues and strength in sustaining independent views
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Loan Documentation and Processing
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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