Quality Assurance Associate

Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

GBS EIT GTPP QA team perform quality assurance, assessments & other reviews activities of Manage and for governance phases of Global Third Party Program (GTPP). It covers the process for assessing the effective execution of program/testing requirements in accordance with the associated procedures as per Global Third Party Program and Global Policy Source standards.

Job Description*

EIT is a centralized group within Global Risk Management responsible for independent testing of operational processes and enterprise control functions at Bank of America to ensure the company is in compliance with domestic and international laws, rules and regulations, and that risk and controls procedures are operating effectively.

The Quality Assurance Associate, under supervision, conducts independent reviews of test development/maintenance processes in support of testing needs identified by Compliance and Operational Risk Officers.

Responsibilities*

• The S&TD QA is accountable for performing quality assurance on all tests built or undergoing maintenance through the Enterprise Independent Testing Sampling & Test Development (EIT S&TD) process. This role will review test design, test script and sampling components of tests that in the final stage of development and/or maintenance. This role is an individual contributor in the Quality Assurance function of the EIT S&TD organization.
• Role may also be responsible for quality reviews to ensure accuracy of tests, oversight reviews, and delivery of data for execution.
• Quality Assurance Associate, under supervision, works in collaboration with Sampling and Test Development resources to independently assess and review the quality of test design to ensure accuracy, repeatability, and adherence to documented standards and requirements.
• Quality Assurance Associate reviews test documentation and procedures to provide Quality Assurance scores and feedback to Test and Sample Designers. Periodically, performs internal quality control to maintain consistency within the Quality Assurance team. Escalates issues as appropriate.

Requirements:

Education: Bachelor's Degree or equivalent experience

Experience Range: 5 to 7 years experience.

Foundational skills:

• Diverse experience across multiple lines of business and functions
• Ability to review complex tests requiring domain knowledge expertise.
• Interdepartmental collaboration for smooth completion of reviews
• Ability to work with developers to understand population pull requirements and logic.
• Strong verbal and written communication skills as well as interpersonal skills
• Good documentation skills
• Quality Mindset
• Stakeholder Management
• Familiarity with SQL/SAS
• Exposure on MS-Office
• Understanding around Sampling Methodologies.
• Demonstrated project management skills; Ability to handle multiple competing priorities with demonstrated success at achieving SLA (Service Level Agreements)
• Strong research and analytical skills
• Ability to think independently, solve problems, and develop solutions
• Candidate must exhibit an exceptional degree of ingenuity, creativity, and resourcefulness
• Strong partnership and influencing skills
• Ability to communicate issues that require escalation to Senior management
• Self-starter, organized, versatile, capable of independently performing work based on prescribed procedures & Strong team player

Desired skills:

Familiarity with Python

Work Timings: 1:00 PM to 10 PM

Job Location: Hyderabad / Mumbai / Gift City/ Gurugram