Icm In-business Quality Assurance

**ICM In-Business Quality Assurance **- Citi Commercial Bank****:

- C12 - AVP**:
Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports to the ICM In-Business Quality Assurance Manager - Citi Commercial Bank (CCB).

Key responsibilities include:

- Support the Head of CCB In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.
- Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
- Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
- Under the supervision of the Head of CCB In-Business Quality Assurance, support execution of the following:

- Consistent and objective assessments during QARs
- Subsequent follow-up on corrective actions that were raised during QARs
- Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions
- Assist WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
- Support ICM Head of CCB In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
- Support the Global Head of WCR IBQA on internal projects and initiatives
- Support ICM Voice of the Employee (VOE) initiatives
- Travel (less than 10%)

Skills/Competencies:
Quality Assurance:

- Demonstratable quality control / quality assurance experience, including 3-5 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.
- Understanding of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
- Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.
- Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
- Good background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
- Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
- Understanding of QA policies and procedures with the ability to execute change seamlessly.
- Strong awareness and adherence to the control environment including Quality Assurance and Quality Control.

Leadership:

- Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
- Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
- Proven culture carrier

Competencies:

- Assist colleagues in identifying stretch opportunities to elevate individual and team performance
- Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
- Good organiz