CRM Executive

1 week ago

Hadapsar Pune Maharashtra, India Softwaregen Technologies Full time

Research and identify solutions for both software and hardware-related issues.

Diagnose and troubleshoot technical issues, including account setup, network configurations, and software errors.

Ask targeted questions to quickly understand the root cause of a problem and guide clients through step-by-step resolutions.

Problem Resolution and Escalation:
Track and resolve computer system issues within agreed time limits.

Escalate unresolved issues to appropriate internal teams, such as software developers, when necessary.

Provide prompt and accurate feedback and updates to customers regarding the status of their issues.

Technical Reporting:
Prepare accurate and timely reports on technical support activities.

Document customer interactions, technical problems, and solutions for future reference.

Multitasking and Prioritization:
Prioritize and manage multiple open customer issues simultaneously, ensuring timely resolution.

Follow up with customers to ensure issues are fully resolved.

Key Requirements:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

**Experience**:
Proven experience as a Technical Support Engineer or similar role in software support.

Knowledge of MySQL, HTML, and the ability to write and understand SQL queries.

Familiarity with basic network configurations and troubleshooting.

Technical Skills:
Good understanding of computer systems, mobile devices, and other technical products.

Ability to diagnose and troubleshoot technical issues across various platforms.

Experience with issue tracking and escalation processes.

Soft Skills:
Strong verbal and written communication skills to explain technical solutions in a clear and concise manner.

Excellent problem-solving skills with attention to detail.

Ability to work independently and as part of a team to resolve customer issues efficiently.

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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