Tele Caller Executive

21 hours ago

Kaloor Kochi Kerala, India Centerline Health Ventures LLP Full time

**Job Summary**:
We are looking for a proactive and persuasive **Tele Caller** who can confidently handle inbound and outbound calls to potential patients. The main goal is to **maximize conversion rates**, ensuring a high percentage of inquiries lead to actual **patient walk-ins** and bookings. This role requires excellent communication skills, patience, empathy, and a strong ability to build trust and rapport with callers.

**Key Responsibilities**:

- Make outbound calls to follow up on leads, inquiries, or missed appointments.
- Respond promptly to incoming calls and provide accurate information about clinic services, doctors, treatment options, and offers.
- Build strong rapport with callers and understand their pain points or concerns.
- Explain the benefits of visiting the clinic and encourage bookings or walk-ins.
- Maintain detailed records of all calls, outcomes, and follow-up actions in the CRM system.
- Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments.
- Handle objections and convert hesitant callers into confirmed patients.
- Provide timely reminders or confirmation calls to minimize appointment no-shows.
- Maintain a conversion target (calls to walk-in ratio) and strive to meet or exceed it.
- Share feedback from callers that may help improve clinic services or patient experience.

**Key Skills & Competencies**:

- Excellent verbal communication in English, Malayalam, Arabic (additional priority)
- Convincing and persuasive speaking ability
- Patient, empathetic, and good listening skills
- Basic computer skills (CRM, MS Excel)
- Ability to handle pressure and meet daily targets
- Prior experience in healthcare/clinic/hospital tele-calling is an added advantage

**Qualifications**:

- Minimum HSC/Graduate in any discipline
- 1+ year experience in tele-calling or customer service (preferred in healthcare or wellness sector)

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

- Are you willing to work on Sundays on rotational shift basis?
- What is your salary expectation?

**Experience**:

- tele sales: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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