Instructional Designer

9 hours ago

Bengaluru Karnataka, India MSI Services Full time

MSI Services Pvt. Ltd. is currently hiring for the role of “Instructional Designer” for our business operations in Bangalore, India

**Summary**:The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross

**Key Responsibilities**
- Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations.
- Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner
- friendly content.
- Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases.
- Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules.
- Coordinate with the Change Management and L&D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines.
- Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems.
- Review and improve content based on learner feedback and training effectiveness data.
- Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms. Key skills and experience required
- Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
- Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools.
- Ability to simplify complex business processes for end-user comprehension.
- Working knowledge of HTML, JavaScript, or basic programming is a plus.
- Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools. - Strong visual storytelling skills and understanding of adult learning principles.
- Effective communication, stakeholder management, and project coordination abilities.
- High attention to detail and ability to work independently with mínimal supervision.
- Strong organizational and time-management skills with the ability to meet tight deadlines.

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