Front Desk Executive

24 hours ago

Alkapuri Vadodara Gujarat, India Boomerang Edutainment LLP Full time

**Designation**: Front Desk Executive

**Timing**:12:00 am to 09:00 pm (Weekdays)**

**12:00 am to 9:30 pm (Weekends)**

**Working Days: Monday to Sunday (1 week off, not on Saturday & Sunday)**

**Key Responsibilities**:
**1. Guest Relations & Customer Service**
- Welcome and assist customers at the front desk in a friendly and professional manner.
- Handle customer inquiries related to play zone services, birthday party packages, bookings, and ongoing offers.
- Guide parents/customers about safety rules and use of play equipment.
- Manage bookings and confirmations for birthday parties, events, and promotions.
- Ensure complete awareness of current and upcoming offers and promotions.

**2. Team Coordination**
- Introduce new staff and help train them on front desk responsibilities.
- Coordinate with team members for daily operations and escalate issues when needed.
- Clearly understand and communicate team responsibilities and tasks.

**3. Administrative & Operational Tasks**
- Maintain daily records such as MTD (Month-To-Date) sheets for earnings.
- Perform daily and weekly accounting, including cash handling, collections, and reconciliation.
- Maintain petty cash and track expenses accurately.
- Prepare and manage invoices for birthday parties, offers, and events.
- Handle banking-related tasks including cash deposits from Play Zone & Café.
- Use Play Zone software for booking, billing, and customer data management.
- Maintain physical and digital files (e.g., expenses, bills, staff records, banking details, etc.).

**4. Policy Awareness**
- Ensure compliance with company policies, rules, and regulations.
- Educate customers and staff about play zone policies and safety guidelines.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- Front Desk & Staff Management: 1 year (preferred)

Work Location: In person

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