Front Desk Executive

3 days ago

Alkapuri Vadodara Gujarat, India Boomerang Edutainment LLP Full time ₹ 1,68,000 per year

Designation: Front Desk Executive

Timing: 12:00 am to 09:00 pm (Weekdays)

12:00 am to 9:30 pm (Weekends)

Working Days: Monday to Sunday (1 week off, not on Saturday & Sunday)

Key Responsibilities:

1. Guest Relations & Customer Service

  • Welcome and assist customers at the front desk in a friendly and professional manner.
  • Handle customer inquiries related to play zone services, birthday party packages, bookings, and ongoing offers.
  • Respond to queries via phone calls, emails, Whatsapp, and walk-ins.
  • Guide parents/customers about safety rules and use of play equipment.
  • Manage bookings and confirmations for birthday parties, events, and promotions.
  • Ensure complete awareness of current and upcoming offers and promotions.

2. Team Coordination

  • Introduce new staff and help train them on front desk responsibilities.
  • Coordinate with team members for daily operations and escalate issues when needed.
  • Clearly understand and communicate team responsibilities and tasks.

3. Administrative & Operational Tasks

  • Maintain daily records such as MTD (Month-To-Date) sheets for earnings.
  • Perform daily and weekly accounting, including cash handling, collections, and reconciliation.
  • Maintain petty cash and track expenses accurately.
  • Prepare and manage invoices for birthday parties, offers, and events.
  • Handle banking-related tasks including cash deposits from Play Zone & Café.
  • Use Play Zone software for booking, billing, and customer data management.
  • Maintain physical and digital files (e.g., expenses, bills, staff records, banking details, etc.).

4. Policy Awareness

  • Ensure compliance with company policies, rules, and regulations.
  • Educate customers and staff about play zone policies and safety guidelines.

Job Types: Full-time, Permanent

Pay: ₹10, ₹14,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Front Desk & Staff Management: 1 year (Preferred)

Work Location: In person

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