Customer Care Associate

2 weeks ago

Nagpur, India GATI Full time

Role Purpose : The purpose of the role is to have A polite, professional Customer Care Associates to work closely with other
team members to provide outstanding service to our customers by answering questions, handling complaints, The Call Center
Assocaite may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for
each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an
accurate and efficient response.To be a successful Customer care Associate, you should be customerfocused, detail oriented,
and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Role Title : Customer Care Associate
Expereince : Freshers(0-1 Year)
Qualification : Minimum Graduate
Industry Background : Should have worked in reputed companies in Logistics / Financial Services/ Telecom/ Pharma/ Retail, etc
or any call center experience
Customer Care Associate Key Deliverables
- Answering calls of the customers to learn about and address their needs, complaints, or other issues with services.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feel
supported and valued.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to
resolve their issues.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer
service.
- Making sales or recommendations for products or services that may better suit customer needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Transferring and escalating the calls to the appropriate department if needed
- Adhering to all company policies and procedures.
Customer Care Associate Critical Competencies
- Exceptional customer service, active listening, Excellent verbal and written communication skills, professional phone
voice.
- Understanding of company products, services, and policies.
- Proficiency with computers,MS office.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired preferably south

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Nagpur, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Service Associate

    1 week ago

    Nagpur, India Altius Customer Services Pvt Ltd Full time

    **Customer Service Associate** - Job Details & Requirements_ Designation: Customer Service Associate Process Type Experience - min 6 months experience (Preferable) Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month - Requirements_ Must have a excellent command & fluency in English. Clarity of speech and thought is expected...

  • Customer Service Associate kannada

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Associate

    1 week ago

    Nagpur, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Support Associate (Tele sales) - Excellent Communication Skills - Minimum 1 year of Experience in Sales - Should have sales closure knowledge - Notice Period - Immediate Joiner **Salary**: ₹200,000.00 - ₹300,000.00 per year Ability to commute/relocate: - Nagpur, Maharashtra: Reliably commute or planning to relocate before starting...

  • Customer Service Associate

    2 days ago

    Nagpur, India Altius Customer Services Pvt. Ltd. Full time

    Designation: Customer Service Associate Qualification: HSC Passed and above Experience: 6 months experience in BPO or similar profile **Salary**: 12000-17000 Gross, depending on the experience (includes PF + ESIC + Bus facility) Working Window: 8am-12am with 8 hours working (Rotational shifts) **Responsibilities and Duties** Should be ready to work for the...

  • Customer Service Associate

    6 hours ago

    Nagpur, India Altius Customer Services Pvt. Ltd. Full time

    Designation: Customer Service Associate Qualification: HSC Passed and above Experience: 6 months experience in BPO or similar profile **Salary**: 12000-17000 Gross, depending on the experience (includes PF + ESIC + Bus facility) Working Window: 8am-10pm with 8 hours working (Rotational shifts) **Responsibilities and Duties** Should be ready to work for the...

  • Customer Care Executive

    1 week ago

    Nagpur, Maharashtra, India AnugrahHrservices Full time

    **Job description** **Job Description: Customer Care Executive (INTERNATIONAL )** **Position**: Customer Care Executive **Location**: Nagpur **Salary Range**: ₹18k to 22k **Job Type**: Full-time **Industry**: International Sales (Voice Process & Non-Voice Process) **Responsibilities**: - Provide accurate information about products, services, and...

  • Customer Care Executive

    1 week ago

    Nagpur, Maharashtra, India Hiring hub consultancy Full time

    Customer care executive Any Graduate any 6 month experience, voice process, decent comm skills Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support,...

  • Customer Support Associate

    29 minutes ago

    Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time

    Job Title: Customer Support AssociateLocation: NagpurLanguages Required: Gujarati & EnglishJob Overview:We are looking for a dedicated Customer Support Associate who can handle customer queries and provide excellent support in Gujarati and English. The ideal candidate should have strong communication skills, patience, and the ability to resolve customer...

  • Customer Care/sales Representative

    4 days ago

    Nagpur, India Actics Technologies Pvt. Ltd. Full time

    **Designation: Customer Service Associate(Pre sales)** **Process Type - Voice** **Experience - 6 months experience in BPO (mandatory)** Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹16,000 per month **Roles and Responsibilities**: - Pitch solutions to a customer and explain all the features and benefits of a particular product or...

  • Customer Care Executive

    4 days ago

    Nagpur, Maharashtra, India Hoora technologies pvt Ltd Full time

    Customer Care **Overview**: We're hiring for Operations Team to manage customer inquiries, streamline operational processes, and bring problem-solving skills to the table. If you have a degree, excellent communication skills, proficiency in MS Excel, and a knack for solving challenges, we want you on our team. **Responsibilities**: Respond to customer...