OTC Supervisor

2 weeks ago

Hyderabad Telangana, India CBRE Full time

**OTC Supervisor**

**Job ID**
- 200528

**Posted**
- 10-Jan-2025

**Service line**
- Corporate Segment

**Role type**
- Full-time

**Areas of Interest**

Accounting/Finance

**Location(s)**

Hyderabad - Telangana - India

**About the Role**:
**What You’ll Do**:

- Overviewing service delivery activities for the assigned team, by using developed tools or creation of the new ones
- Driving work discipline and productivity targets
- Participating in the due diligence process for escalation
- Managing effective work plans, backup structure, cross training of the team members
- Supporting employees and stakeholders with operational knowledge, providing guidelines and supporting queries resolution.
- Keeping up to date revision of operational trackers (access, exceptions, SPOCs, KPIs etc)
- Sharing feedbacks (both positive and constructive) to direct employees
- Managing holiday and bank holiday planning
- Driving service excellence by high communication standards
- Seeking operational improvements

**What You'll Need**:

- Bachelor’s Degree with 6-7 years of relevant experience in finance area
- Documented 1-2 years of team or process management experience
- Organizational skills with strong high discipline
- Understanding of SLA/KPI report
- Ability to use existing procedures to solve standard problems.
- Experience in building relationships
- Good knowledge on MS Office products including Word, PowerPoint, Excel and Outlook.
- Task oriented and self-motivated, with ability to prioritize issues

**Company Perks and benefits**:

- Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
- Accident & Term life Insurance for all employees.
- Food & Snacks: Free Meals & snacks are provided in all shifts.
- Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
- Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
- Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.

**Why CBRE Business Services Organization (BSO)**:

- When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
- At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
- CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE),**a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

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