Mt - OTC - Customer Master Data

**_Ready to shape the future of work?_**

**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**

**_

**Responsibilities**

**Ensure accuracy, consistency, and completeness of customer master data records.**

**Review new account requests thoroughly as requested and in line with the agreed laid out process**

**Validation for no duplication of accounts or any fraudulent customer activity**

**Validation of Purchase order confirmation and date validity**

**Validate payment terms of the customer/account.**

**Completion of customer account set up in AX.**

**Regularly update customer information based on business requirements.**

**Perform data cleansing and validation tasks.**

**Adhere to data governance policies, regulatory requirements, and industry standards.**

**Coordinate with sales, finance, and operations teams to gather required information for new customer onboarding or to update customer data.**

**Analyze customer data to find trends, patterns, and opportunities for process improvement.**

**Generate reports and dashboards for client visibility.**

**Enforce controls to prevent unauthorized changes to customer master data.**

**Adhere to data governance policies, regulatory requirements, and industry standards.**

**Experience in running the DNB, credit scoring website to evaluate credit limits at the time of the new customer onboarding process.**

**Facilitate data sharing across departments while keeping security protocols.**

**Additional Responsibilities**

**Act as first point of contact for any escalation that an accountant comes across and**is not able to** resolve on their own**

**Identify anomalies, gaps in the process and explore potential opportunities for improvement**

**Collaborate with Quality and Digital function in implementation of identified process improvement opportunities**

**Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on Customer master including running training programs for new hires in conjunction with the assigned trainer**

**Audit samples of Customer’s created and modified in the system by Accountants**

**Review /update Root Cause Analysis (RCA) provided by the accountant and work with SHI-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated.**

**Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval**

**Qualifications we seek in you**

**Minimum Qualifications**

**Bachelor’s degree in commerce or equivalent**

**Relevant Prior work experience**

**You are required to work in US time zone**

**ERP experience of Microsoft AX, Oracle, Salesforce, SAP, ServiceNow.**

**Ability to work effectively within all levels of an organization, both internally and externally**

**Ability to work both individually and in a team environment.**

**Must have experience in Standard operating procedures (SOP) documentation.**

**Ability to think creatively and find solutions to issues.**

**Basic to intermediate Excel and have used MS Office.**

**Meticulous with the ability to multitask and complete tasks with efficiency and accuracy.**

**Ability to manage, take the initiative and escalate to the supervisors as needed.**

**Effective follow up skills to support a healthy relationship.**

**Preferred Qualifications/ Skills**

**Working with US based clients is mandatory.**

**Familiarity with computer products and programs are desirable for this position**

**Experience in IT distribution/hardware/software industry will be an advantage**

**ERP experience of Microsoft AX preferred**

**Experience with ServiceNow, Salesforce**

**_
Why join Genpact?_**

**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**

**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_ Come join the tech shapers and growth makers at Genpact and take your career in