PD - OTC - Customer Master Data

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer /Management Trainee - Accounts Receivables - Customer Master Data Process In this role, In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Customer master data process while meeting the agreed service levels. The person is required to coordinate with different stakeholders within and outside Finance functions to set up new customers and execute any modification requests for the existing customers Responsibilities .Ensure accuracy, consistency, and completeness of customer master data records. .Review new account requests thoroughly as requested and in line with the agreed laid out process .Validation for no duplication of accounts or any fraudulent customer activity .Validation of Purchase order confirmation and date validity .Validate payment terms of the customer/account. .Completion of customer account set up in AX. .Regularly update customer information based on business requirements. .Perform data cleansing and validation tasks. .Adhere to data governance policies, regulatory requirements, and industry standards. .Coordinate with sales, finance, and operations teams to gather required information for new customer onboarding or to update customer data. .Analyze customer data to find trends, patterns, and opportunities for process improvement. .Generate reports and dashboards for client visibility. .Enforce controls to prevent unauthorized changes to customer master data. .Adhere to data governance policies, regulatory requirements, and industry standards. .Experience in running the DNB, credit scoring website to evaluate credit limits at the time of the new customer onboarding process. .Facilitate data sharing across departments while keeping security protocols. .Manage internal and external queries related to Customer master via calls and emails Additional Responsibilities .Act as first point of contact for any escalation that an accountant comes across and is not able to resolve on their own .Identify anomalies, gaps in the process and explore potential opportunities for improvement .Collaborate with Quality and Digital function in implementation of identified process improvement opportunities .Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on Customer master including running training programs for new hires in conjunction with the assigned trainer .Audit samples of Customer's created and modified in the system by Accountants .Review /update Root Cause Analysis (RCA) provided by the accountant and work with -SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated. .Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval Qualifications we seek in you Minimum Qualifications .Bachelor's degree in commerce or equivalent .Relevant Prior work experience .You are required to work in US time zone .ERP experience of Microsoft AX, Oracle, Salesforce, SAP, ServiceNow. .Proficiency in using MS office applications such as Word, Excel, PowerPoint .Ability to learn fast, absorb knowledge and apply newly learned information. .Ability to work effectively within all levels of an organization, both internally and externally .Ability to work both individually and in a team environment. .Must have experience in Standard operating procedures (SOP) documentation. .Ability to think creatively and find solutions to issues. .Basic to intermediate Excel and have used MS Office. .Meticulous with the ability to multitask and complete tasks with efficiency and accuracy. .Ability to manage, take the initiative and escalate to the supervisors as needed. .Effective follow up skills to support a healthy relationship. Preferred Qualifications/ Skills .Working with US based clients is mandatory. .Familiarity with computer products and programs are desirable for this position .Experience in IT distribution/hardware/software industry will be an advantage .ERP experience of Microsoft AX preferred .Experience with ServiceNow, Salesforce Why join Genpact .Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities .Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.