Travel Insurance Executive

Position: Travel Insurance Executive
Experience: 1-3yrs
Location: Lower Parel, Mumbai

Objective:

- Drive corporate travel insurance sales by generating qualified leads,
educating stakeholders, preparing competitive quotations, and ensuring
seamless policy issuance and service.

Key Responsibilities:
a) Lead Generation and Business Development:

- Identify and research prospective corporate clients across relevant industries, travel-intensive functions, and geographies.
- Qualify leads based on travel volume, geographies, risk profile, existing coverage, and decision-making structure.
- Maintain CRM discipline: log activities, update lead status, forecast opportunities, and track conversion metrics.
- Conduct structured needs assessments for corporate travel programs (domestic/international, frequency, destinations, traveler demographics).

b) Quotation and Proposal Management
- Prepare customized quotations with multiple plan options
- Present proposals to stakeholders (procurement, finance, HR, travel desk) and address technical queries.
- Manage revisions, approvals, and validity timelines for quotations.

c) Policy Booking and Issuance
- Collect KYC/company documentation, traveler details, and declarations per compliance requirements.
- Accurately complete proposal forms and obtain necessary signatures/consents.
- Process premium payments, reconcile amounts, and issue policy documents, endorsements, schedule of benefits, and certificates.
- Account Management and Client Servicing Serve as primary point of contact for client travel desks, HR, and finance for policy servicing.
- Support claims initiation by guiding on documentation, timelines, and emergency assistance procedures.
- Coordinate with claims teams and assistance providers to expedite resolution and communicate status.
- Adhere to IRDAI/DoI or relevant regulatory guidelines, AML/KYC norms, data privacy, and audit requirements.
- Maintain complete and accurate records: proposals, quotes, communications, policy schedules, and claim logs.
- Ensure marketing and client communications are compliant with approved product literature and disclosures.
- Stay updated on sanctions lists, travel advisories, and high-risk region protocols.

d) Reporting and Analytics
- Track sales KPIs: leads, conversions, pipeline value, average deal size, cycle time, retention, and upsell.
- Train client travel coordinators on policy usage, issuance workflows, and emergency protocols.
- Keep current on competitor products, pricing, and emerging travel risks (pandemics, geopolitical, natural disasters).
- Participate in product and compliance training; obtain/renew required licenses or certifications.
- Improve sales collateral, scripts, and FAQs to enhance client understanding and close rates.

e) Customer Experience and Retention
- Conduct onboarding sessions for new corporate clients and their travelers.
- Implement SLA-driven response and turnaround times for quotes and servicing.
- Drive renewals proactively with early reviews, competitive benchmarking, and program enhancements.
- Seek feedback, resolve complaints promptly, and promote satisfaction and referrals.

f) Key Skills and Qualifications
- Strong B2B sales and relationship management; ability to engage CXO, HR, Procurement, and Travel Desk stakeholders.
- Solid understanding of travel insurance products, underwriting basics, and claims processes.
- Excellent communication, presentation, and negotiation skills.
- Proficiency with CRM tools, MS Office/Google Suite, and reporting.
- Attention to detail, compliance orientation, and problem-solving in time-sensitive scenarios.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person