Svc.power Generation Field Service Technician

**DESCRIPTION**

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

**RESPONSIBILITIES**
- Establish and develop productive customer relationships, ensuring prompt and efficient attention to customer needs.
- Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
- Escalate unresolved issues to product specialists or supervisors.
- Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and supervisors.

**QUALIFICATIONS**
- **Communicates Effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- **Customer Focus**: Building strong customer relationships and delivering customer-centric solutions.
- **Develops Talent**: Developing people to meet both their career goals and the organization’s goals.
- **Manages Complexity**: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
- **Manages Conflict**: Handling conflict situations effectively, with mínimal disruption.
- **Self-Development**: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- **Health and Safety Fundamentals**: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety, fostering an injury-free workplace.
- **Diagnostics Application**: Translates customer complaints into a troubleshooting plan; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnostic software.
- **Electronic Service Tool Application**: Identifies and utilizes appropriate electronic tools for service events, maintenance, or diagnosis.
- **Engine Systems Interactions**: Interprets and analyzes electrical and mechanical system interactions (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) for efficient diagnosis and repair.
- **Power Generation Systems Knowledge**: Demonstrates knowledge of Cummins and industry standards; interprets and analyzes power generation system operations and integration (switchgear, power system controls, UPS, etc.).
- **Product Repair and Maintenance**: Repairs and maintains mechanical/electrical products following guidelines and standards, ensuring quality and efficiency.
- **Service Documentation**: Creates and verifies customer, equipment, and technical records; captures data using required service tools.
- **Technical Escalation**: Identifies and escalates technical issues to higher expertise levels, ensuring seamless transitions and timely responses.
- **Values Differences**: Recognizes and appreciates the value of diverse perspectives and backgrounds to foster a collaborative work environment.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2411703

**Relocation Package** No