Infrastructure Support

**JOB DESCRIPTION**
As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

**Job responsibilities**
- Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities.
- Collaborate with cross-functional teams to design and implement new features and enhancements.
- Contribute to architectural decisions and provide technical leadership within the team
- Develop and maintain Cohesity’s data management software, ensuring scalability, performance, and reliability.
- Develop, implement, and enforce backup policies to ensure data consistency, retention, and compliance. Monitor backup jobs, troubleshoot issues, and optimize performance to meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
- Respond to backup failures, errors, or data restore requests promptly. Troubleshoot issues, identify root causes, and implement corrective actions to minimize data loss and downtime.
- Analyze data growth trends and plan for storage capacity expansion as needed. Collaborate with stakeholders to ensure the scalability of the Cohesity backup infrastructure to meet future business needs.
- Implement security best practices to safeguard backup data. Ensure compliance with industry regulations and internal policies related to data protection and privacy.
- Maintain comprehensive documentation of the Cohesity backup environment, including configurations, procedures, and policies. Keep documentation up-to-date with any changes or enhancements.
- Collaborate with IT teams and end-users to understand their backup requirements. Provide training and support to end-users on data recovery procedures and self-service options

**Required qualifications, capabilities, and skills**
- Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
- Work closely with product managers to understand customer requirements and translate them into technical solutions.
- Support customers by resolving technical issues and providing timely updates and patches.
- Contribute to documentation efforts to ensure comprehensive and accurate product information.
- Contribute to the continuous improvement of development processes and methodologies, striving for greater efficiency and effectiveness.
- Engage in technical discussions and brainstorming sessions to solve complex problems and drive innovation within the team.
- Actively participate in Agile meetings, such as sprint planning, stand-ups, and retrospectives, to ensure alignment and collaboration across the organization.
- Demonstrate a commitment to professional growth and development by pursuing relevant certifications, attending events, and engaging in continuous learning opportunities.
- Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue
- Working knowledge on Cohesity.
- Advanced Knowledge in one backup tool like Netbackup, Commvault etc including the command line environment.

**Preferred qualifications, capabilities, and skills**
- Automation scripting skills with Shell, Perl and or python
- Familiar with storage products - Storage Area Networks (SAN), Enterprise Storage Arrays, Network Attached Storage (NAS) and Cloud storage solutions.
- Intermediate knowledge of large scale Enterprise backup solutions
- Knowledgeable in Microsoft Windows, Linux, IBM AIX, Solaris etc.
- Advanced business continuity/resiliency knowledge

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, a