Front Office

2 weeks ago

Nagpur, India Paradigm Consultancies Full time

PROFILE DETAILS

**EDUCATION - ** High school diploma or equivalent (Bachelor's degree in hospitality or related field preferred).

**JOB LOCATION - NASHIK**

**EXPERIENCE - **MINIMUM EXPERIENCE OF 0-1 YEAR

**SKILLS SET**

**Guest Check-In and Check-Out**:Greet guests with a warm and welcoming attitude.
Efficiently process check-ins and check-outs, ensuring accuracy of information.
Provide information about resort facilities, services, and local attractions.

**Reservations**:Assist guests with making reservations and changes to existing bookings.
Ensure accurate record-keeping of reservations and room availability.

**Concierge Services**:Offer concierge services such as restaurant reservations, transportation arrangements, and activity bookings.
Provide recommendations for local attractions and experiences.

**Guest Relations**:Handle guest complaints and concerns professionally, aiming to resolve issues promptly and to the guest's satisfaction.
Maintain a positive and accommodating attitude towards guests.

**Communication**:Maintain effective communication with other departments, including housekeeping, maintenance, and food and beverage, to fulfill guest requests and ensure smooth operations.

**Cash Handling**:Process payments accurately and securely, including cash, credit card, and other payment methods.
Maintain an organized and balanced cash drawer.

**Safety and Security**:Follow security protocols to ensure the safety and well-being of guests and property.
Report any safety or security concerns to the appropriate department or management.

**Record Keeping**:Maintain accurate guest records, registration cards, and relevant documentation.
Prepare daily reports and summaries for management.

**Training and Development**:Stay updated on resort services, policies, and procedures.
Participate in training programs to enhance skills and knowledge.

**LANGUAGE ** ENGLISH, HINDI, MARATHI

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

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