Customer Service Associate

2 weeks ago

Rs Puram Coimbatore Tamil Nadu, India Vserve Ebusiness Solutions Full time

**Job Overview**:
**Responsibilities**:

- Utilize SAP transaction codes to process orders accurately and efficiently.
- Monitor order shipments using ADSI software and carrier websites.
- Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
- Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
- Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
- Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
- Handle credit and debit memo requests per departmental policies.
- Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
- Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
- Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
- Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments.
- Attend and actively participate in departmental training sessions and communication meetings.
- Promptly brings concerns and intricate issues to the attention of the leadership team.
- Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.

**Qualifications and Skills**:

- A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage.
- Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams.
- Strong organizational skills and attention to detail, particularly in tracking and managing order-related data.
- Problem-solving mindset, capable of identifying issues and implementing effective solutions.
- Prior experience in order management, vendor communication, or a related field is preferred.
- Ability to work independently and collaborate within a team-oriented environment.
- High level of reliability and integrity in handling sensitive vendor information.
- Adaptability to evolving processes and a willingness to learn new systems and tools.

**Education and Certification**:

- Basic Degree - Experience/degree related to Supply Chain Management is a plus.

**Reporting**:

- Night shift from **6:00 PM to 3:00 AM / 06:30 pm to 03:30 am**.
- During daylight saving**:07:00 pm to 04:00 am / 07:30 pm to 04:30 am** (Shift timing may vary based on project requirements)

**Week offs**: Saturday and Sunday

**Location**:
Coimbatore, India

**W*ork**f**rom the**o*ffice.

Pay: Up to ₹38,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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