Associate - Customer Services Na

The Opportunity Avantor is looking for an Associate for the Customer Services NA team It is an entry-level position He She should be responsible for answering routine questions and issues from external or internal customers Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisor What we re looking for Education Undergraduate Graduate Diploma or Equivalent Work Experience required Experience 1-8 years of Customer Service experience preferred Preferred Qualification Must demonstrate working knowledge of personal computer applications such as Microsoft Word Excel Access and Outlook Excellent customer service skills friendly courteous and helpful Excellent communication skills grammar voice diction Strong customer orientation Ability to evaluate customer needs and respond with appropriate action delivery How you will thrive and create an impact Primary contact with customers by email fax chat phone concerning orders returns shipments and products Receive and enter phone fax email and chat orders Call Email customers when necessary to advise shipments delay and or information necessary to process orders Make changes to or cancel orders backorders and notify customers as required Initiate orders for replacement parts and or for correcting errors shortages wrong item shipped etc Initiate file maintenance for corrections to customer file Complete route appropriate internal documentation to initiate processes to fulfill customer order s Manage order entry database as required to satisfy customer requests Generate reports from database as per business needs Work closely with internal departments and or manufacturer to assure commitment to customer is met in a timely manner Solicit sale of new or additional services Handle irate customers in a professional manner Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns Initiating shipment tracers with carriers Performs other duties as assigned Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why Avantor Dare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation