Sr. Associate

The Opportunity Avantor is looking for a Senior Associate for the Bids Quotes NA team It is an intermediate-level position He She is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues Gather information to identify and assess nature of problem Record incident in a tracking system to maintain log of product issues for escalation and product development teams Typically refer to transcript or established process in training manuals and guides to recommend solutions Escalate complex issues to higher-level technical product support specialists or management They should be part of a multi-disciplinary team providing direct technical support to our customers and sales associates via call chat and email The team consists of associates from a variety of scientific specialties including Life Sciences Microbiology Molecular and cell biology Biochemistry Biotechnology What we re looking for Education Minimum of an Undergraduate bachelor s in science Biotechnology Industrial BT Microbiology Biochemistry Applied Advanced microbiology Bioinformatics Nanotechnology Bio-Medical Eng Instrumentation Experience Preferably with HPLC chromatography NGS experience Preferred Qualifications Practical Laboratory experience is preferred Excellent Communication Skills with telephone etiquette Preferably with customer service experience Proficiency in Microsoft Office - MS Word and MS Excel Positive attitude towards work team learning and taking up initiatives tasks Customer centric approach with ability to provide accurate information in user friendly manner to both technical and non-technical purchasers Awareness of the sales process and a commercial understanding of the service Eye for details and accuracy of information supplied Ability to comprehend the technical enquiry analyze probe to understand thecustomer requirement and ensure complete information before formulating a response Competencies Analytical and Critical Thinking Collaboration Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adhere to Avantor s policies procedures rules and guidelines Always uphold Avantor Culture and Values How will you thrive and create an impact Provide Pre Post sales assistance relating to our product range to customers via Hotline Live Chat or E-Mail To make the greatest use of technical expertise and experience team members divide up incoming inquiries but they also should have a readiness to broaden their knowledge and address a range of inquiries Maximize opportunity to achieve sales by o Identifying products based on end user s specifications application o Suggesting alternatives to unavailable products o Providing technical information about Avantor product ranges o Providing first line troubleshooting for equipment instruments o Up selling of products and services where possible Maintain a database of supplier product information specifications and certificates Build relationship with sales staff and customer service associates to ensure continuity of service provided Ability to produce results in a pressurized environment within agreed service levels and the ability to follow through on all commitments Mentor team members and lead small groups within the team Perform Quality Audits Checks Involve in Product Process training for new hires Perform Root Cause Analysis on customer complaints and take necessary actions Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why Avantor Dare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation