Application Support

2 weeks ago

Hyderabad Telangana, India JPMorganChase Full time

**JOB DESCRIPTION**

**Job responsibilities**
- Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
- Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
- Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.

**Required qualifications, capabilities, and skills.**
- Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience in observability and monitoring tools and techniques.
- Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
- Experience in observability and monitoring tools and techniques.
- Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
- Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
- Eagerness to participate in learning opportunities to enhance one’s effectiveness in

**Preferred qualifications, capabilities, and skills**
- Experience and understanding of Genetec Security Desk
- Understanding of cloud infrastructure

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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