Csm/pmo

7 days ago

Bengaluru Karnataka, India Huron Consulting Group Inc. Full time

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

The Digital Managed Services Client Success Manager (CSM) & PMO plays a crucial role in ensuring the successful engagement of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.

Requirements:

- Regularly engages with the client to set clear expectations on project roles and responsibilities, approach, progress and outcomes.
- Contributes to the sales cycle including new business and renewals, RFP responses, SOW and Change Order creation and execution.
- Proactively monitors contribution margin and prospective forecasting.
- Represents Huron in Quarterly Business Reviews with the client, providing updates and helping with strategic decision-making.
- Proactively communicates internally with leadership, account MDs and BDMs to ensure strategic account management.
- Responsible for management of the project and outcomes.
- Proactively monitors, manages and reports on execution of deliverables.
- Manages project administrative functions to support successful execution (billing, setup communication, contract coordination).
- Monitors and reports progress to key stakeholders.
- Ensures best practices and procedures in line with methodology for successful project management.
- Manages Engagement Assurance best practices including Financial & Operational activities in Workday.

Preferences:

- Strong program management and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Knowledge of ITIL or other service management frameworks.

Position Level

Senior Manager

Country

India

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