Customer Service Representative

4 days ago

Ghatkopar West Mumbai Maharashtra, India SimplyTrip Full time

**Company Summary**:
SimplyTrip is a Premium Bus and luxury Car Rental Company currently serving Mumbai, Pune, and Delhi. We’re working on building a consumer brand with exemplary service experiences and a culture of striving for complete customer satisfaction.

We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai and Delhi to a leading Pan India Travel Brand.

**Role overview**:
We’re seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations and customer experience aspect of our service.

We’re looking for a young customer service enthusiast to join our team and help us provide our customers with industry-leading service levels & to keep every one of our customers fully satisfied.

**The mission for the role**:
To Execute, Manage, and Resolve any trip issues/queries with the greatest level of courtesy & as efficiently as possible.

**Outcomes**:
1) Work on maintaining your CSAT score above 93% from Month 3
2) Ensure hassle-free travel experiences for all customers
3) Work to ensure all complaints are closed within their set deadlines
4) Work to ensure the lowest TAT for responses to customers' chats & queries
5) Work creatively to solve problems towards a zero-issue operations process

**Why work for SimplyTrip?**
1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand
2) Unlike other Customer Support roles which have you only call/chat with templates. Have complete ownership over varied processes from booking management, calls, chats, payment & innovative process improvements
3) Have the opportunity to grow & implement your skills in Leadership, Process management, Planning, Reporting & Execution of projects
4) Personal Mentoring to help you grow in your career
5) Youthful culture that celebrates our successes
6) A ‘promote from within culture’ will see our best contributors grow exponentially.

**Skills & Requirements**:

- Extremely strong work ethic with high standards
- 12th pass or equivalent - English medium
- 1 years telephonic customer service experience
- Excellent verbal & written communication skills
- Very well-versed in English & Hindi.
- Good interpersonal skills to build strong relationships.

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Where do you stay in Mumbai?
- How much is your Current/Last Salary?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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