Customer Service Representative

Ashland India Private Ltd

Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative

to join our Ashland India business at our Ghatkopar, Mumbai. This is a very visible, significant role within the Company and the supply chain function. This position will report to Supply Chain Manager (Customer Service).

The responsibilities of the position include, but are not limited to, the following:

- Process incoming customer requests and orders and/or export shipments
- Check the orders against the customer and purchase order agreements
- Respond to customer product inquiries and satisfaction issues
- Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
- Create and monitor outbound activities to complete the order
- Invoice timely and accurately
- Handle complaints and return shipments
- Interface with and support the external and internal customers
- Maintain, update and file customer files, records and internal documents
- Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)

In order to be qualified for this role, you
_must possess_ the following:

- Customer and service-oriented attitude
- Excellent communication skills; Language skills: English written and spoken
- Commercial insight
- Affinity with administrative activities
- Team player, multitasking ability
- Must be able to work in a fast-paced environment with complex business scenarios
- Must be detail oriented and have strong problem-solving skills
- High level of attention detail
- Must possess solid compliance and process management skills
- Two or more years in Customer Service or related areas
- Knowledge about export is a plus

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.