Customer Support

7 days ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

Sharing the JD for Inbound process:
Job Role:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met

Must know Hindi and English
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Do you speak Hindi ?
- Do you speak English ?

Work Location: In person

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