Customer Service Executive

24 hours ago

CBD Belapur Navi Mumbai Maharashtra, India ALOIS Solutions Full time

**Key Responsibilities**:

- **Process Monitoring & Evaluation**:

- Assess customer interactions for accuracy, clarity, tone, and adherence to company policies and procedures.
- **Quality Assurance**:

- Conduct routine **quality audits** and provide detailed feedback to agents regarding their performance.
- Identify gaps in service delivery and recommend improvements to enhance customer experience.
- Perform **root cause analysis** on recurring quality issues and develop corrective actions or training programs.
- **Performance Reporting & Feedback**:

- Prepare **performance reports** and provide insights on trends, issues, and opportunities for improvement.
- Regularly communicate feedback to team leaders and supervisors on agents' performance.
- Participate in team meetings to discuss quality improvement strategies and customer satisfaction goals.
- **Training & Development**:

- Collaborate with the training team to identify areas where agents need additional support or coaching.
- Assist in the development of training materials based on quality analysis findings.
- Conduct refresher training sessions for agents based on feedback and performance metrics.
- **Customer Satisfaction & Issue Resolution**:

- Ensure that customer concerns or issues identified through quality audits are escalated and addressed appropriately.
- Track and monitor customer complaints related to the quality of service provided and work with management to resolve them.
- **Process Optimization**:

- Identify inefficiencies or bottlenecks in the **voice and non-voice processes** and propose improvements.
- Recommend process improvements to streamline workflow and enhance the overall customer experience.
- Act as a liaison between the QA team, operations, and other departments to ensure continuous process improvement.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹5,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

  • Bpo Customer Service

    7 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Executive

    2 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India MEGASTAR SHIPPING AND LOGISTICS PVT LTD Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    LOOKING FOR FRESHERS WHO WISH TO PERSUE THEIR CAREER IN SHIPPING AND LOGISTICS.Job Summary:We are seeking enthusiastic and motivated freshers to join our Customer Service team. As a Customer Service Executive, you will be the primary point of contact for clients, helping resolve inquiries and ensuring smooth coordination across logistics and supply chain...

  • Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Customer Service – Freight ForwardingLocation: CBD Belapur, Navi MumbaiExperience: 1 to 3 YearsAbout the Role:We are looking for a motivated and customer-oriented Customer Service Executive – Freight Forwarding to join our logistics team. The ideal candidate will handle customer queries, manage shipment processes, coordinate with internal and...

  • Customer Service Outbound Executive

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full time

    Looking for outbound customer service executive. 0 - 2 years of call centre experience is must, freshers are welcome. **Walkin Interview Venue**: ITC Park, Tower 2, 6th Floor, CBD Belapur Railway Station, Sector 11, Navi Mumbai. **Time: Anytime between 10 AM - 4 PM** Contact: Nithya: +91 7200325586 **Job Types**: Full-time, Permanent Pay: ₹16,000.00...

  • Customer Service Executive

    24 hours ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Gamsys Technologies Private Limited Full time

    **Job description**: - Customer-centric approach. - Good Communication Skills - Ability to multitask - Coordinate with clients - Maintain understanding of client process & policies - Strong verbal English proficiency. - Strong oral and written communication skills - Time management - Good Interpersonal and Networking Skills. - Willing to travel - Situation...

  • Customer Service Officer

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Orbit Associate Full time

    1. Handling complete operation for USA imports (SEA & AIR). - 3. Maintain daily records in the USA Import Sheet for day-to-day work. - 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared. - 5. Handling complete brokerage for customers who require this service from us. - 6. Handling trucking with...

  • Customer Service Executive

    3 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India KN Oceans Pvt Ltd Full time

    Handling all documentation work related to CFS. Handling customer’s enquiry for shipment status (cargo tracking), Respond to general enquiries for all import Shipments Co-ordinating with CFS/CHA & Shipping Line Provide updates to customers on change of vessel schedules and planned cargo movements Coordinate with customers for planned and unplanned...

  • Customer Service

    24 hours ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Bharat logistic solutions pvt ltd Full time

    **Customer Service - Sr Executive/ Asst Manager/ Manager - Sea Export** - **Plan & monitor the shipment(s) at every stage.**: - **Booking with carriers/ liners**: - **Discuss with Pricing/sales team & take control of shipment from the planning stage.**: - **Developing knowledge about job requirements / procedures.**: - **Plan the Operations /...

  • Customer Service Officer

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full time

    JOB DESCRIPTION: - Receive and respond to inbound calls from customers regarding a variety of banking products and services. - Provide accurate, timely information regarding banking products, account details, services, and procedures. - Resolve customer complaints in a professional manner, offering practical solutions and ensuring customer satisfaction. -...

  • Customer Service Representative

    2 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NEXUS SEACOAST SHIPPING PVT LTD Full time ₹ 2,00,000 - ₹ 3,60,000 per year

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a customer service representative. In this role, you will be the primary point of contact for customers, ensuring smooth coordination of shipments, handling inquiries, and providing exceptional service throughout the shipping process. You will work closely with...