Customer Service Representative

2 days ago


Gautam Budh Nagar, India JNQ Education Pvt. Ltd. Full time

Our goal is to help and guide students in realizing their career aspirations and also help them enroll in their dream universities so they can pursue their preferred courses. Our mission is to make this process as smooth and hassle-free as possible.

**Job Title -** Customer Service Representative

**Educational Qualification**: Graduate or Post Graduate Degree required

**Experience**: Freshers can apply

**Job Location**: Sector 62, Noida.

**Office Timings**: 10:30am - 7:00pm (Fixed Shifts)
- Evaluate students' academic records and recommending appropriate courses & offer them support, guidance, and resources to help students achieve their academic objectives.
- Providing academic guidance and support to students to discuss academic and personal goals.
- Engage with students and their parents/guardians to understand their academic needs, career goals, and aspirations.
- Generate leads through various channels, including online research, networking, and cold calling.
- Maintain accurate data & keep records of student interactions.
- Assist students with the enrolment process, including course selection, fee payment, and registration. Follow up with potential leads and encourage them to join the courses.
- Staying informed about the latest trends, developments, and changes in educational standards and requirements

**Essential Skills**
- Excellent communication, negotiation, and interpersonal skills.(verbal and written).
- Ability to work independently and as part of a team.
- Excellent problem-solving and customer service abilities.
- Should be familiar with MS office
- Presentable Personality

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person



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