Customer Sevice Inbound

2 days ago

Noida Uttar Pradesh, India Sceptre Sync LLP Full time

**Role & responsibilities**

**Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.**

**Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.**
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Meet and exceed performance targets for call handling and customer satisfaction.
- Stay informed about company products, services, and policies to provide accurate information to customers

**Requirements**:

- Minimum of 1 year of experience in inbound call processes within a customer service environment. Excellent verbal communication skills with a clear and professional phone manner. Strong problem-solving abilities and the ability to think on your feet. Familiarity with CRM systems and call center software. Ability to work in a fast-paced environment and handle high call volumes. Customer-centric mindset with a commitment to delivering top-notch service.

**Reviewing account information and answers.**
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.

**Perks and Benefits**

Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

**Job Types**: Full-time, Fresher

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

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