Customer Care Inbound
1 week ago
Job Title:
Customer Service Executive - UPSTOX IB Process
Location: Thane - Highstreet
**Job Type**: Full-Time
About the Process
We are hiring for the UPSTOX IB Process - a pure customer service role with no sales and no targets. The process focuses on delivering exceptional customer support while ensuring high satisfaction levels.
Key Details
- CTC for Freshers: ₹18,836 per month
- In-hand Salary: ₹16,258 per month
- Qualification: Minimum HSC Pass
- Shift Timing: 8:00 AM to 5:00 PM
- Interview Process: Single Operational Round
**Responsibilities**:
- Handle inbound and outbound customer queries related to the UPSTOX IB process.
- Provide accurate and timely information to customers.
- Maintain professionalism and empathy while resolving customer concerns.
- Log and document interactions as per company guidelines.
- Coordinate with internal teams for query resolution when required.
**Required Skills**:
- Excellent English communication skills (verbal & written).
- Strong interpersonal and listening skills.
- Ability to remain calm and professional under pressure.
- Basic computer knowledge and ability to work with CRM tools.
- Positive attitude with a customer-first approach.
Qualifications & Experience
- Minimum: HSC pass (12th grade).
- Freshers welcome.
- Prior customer service experience in BPO or call center is an added advantage.
**Benefits**:
- Fixed day shift (8 AM to 5 PM).
- No sales, no targets - purely customer service.
- Opportunity to work with a reputed financial service process.
Team Hr
Inspire Tech BPO
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 8586021659
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