Customer Care Inbound

1 week ago


Noida Uttar Pradesh, India Inspire Tech Solutions Full time

Job Title:
Customer Service Executive - UPSTOX IB Process

Location: Thane - Highstreet

**Job Type**: Full-Time

About the Process

We are hiring for the UPSTOX IB Process - a pure customer service role with no sales and no targets. The process focuses on delivering exceptional customer support while ensuring high satisfaction levels.

Key Details
- CTC for Freshers: ₹18,836 per month
- In-hand Salary: ₹16,258 per month
- Qualification: Minimum HSC Pass
- Shift Timing: 8:00 AM to 5:00 PM
- Interview Process: Single Operational Round

**Responsibilities**:

- Handle inbound and outbound customer queries related to the UPSTOX IB process.
- Provide accurate and timely information to customers.
- Maintain professionalism and empathy while resolving customer concerns.
- Log and document interactions as per company guidelines.
- Coordinate with internal teams for query resolution when required.

**Required Skills**:

- Excellent English communication skills (verbal & written).
- Strong interpersonal and listening skills.
- Ability to remain calm and professional under pressure.
- Basic computer knowledge and ability to work with CRM tools.
- Positive attitude with a customer-first approach.

Qualifications & Experience
- Minimum: HSC pass (12th grade).
- Freshers welcome.
- Prior customer service experience in BPO or call center is an added advantage.

**Benefits**:

- Fixed day shift (8 AM to 5 PM).
- No sales, no targets - purely customer service.
- Opportunity to work with a reputed financial service process.

Team Hr

Inspire Tech BPO

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8586021659



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