Customer Service Executive

2 weeks ago

Pune Maharashtra, India Botmakers Pvt Ltd Full time

Job Title: Customer Service Executive (Sales)

Location: Pune, Various (Malls, Cafes, Event Venues)

Department: Operations - Robo PlayZone

Reports to: PlayZone In charge / Operations Head

Job Summary

Key Responsibilities
- Daily Operations
- Open and close the game zone as per schedule.
- Operate robotics RC games, drones, and other equipment for customer use.
- Guide and assist customers in playing games safely and effectively.
- Ensure smooth gameplay and troubleshoot any small operational issues.
- Customer Service & Sales
- Greet customers and provide information about games, pricing, and offers.
- Promote and sell RC toys, robots, and related products to visitors.
- Handle billing and payment transactions when required.
- Maintain a friendly, engaging, and approachable attitude to enhance customer experience.
- Maintenance & Cleaning
- Perform daily cleaning of robots, RC cars, drones, and arena surfaces (acrylic, props, etc.).
- Charge and discharge batteries for all equipment as per guidelines.
- Conduct basic repairs and maintenance of RC equipment.
- Report any technical or mechanical issues to the maintenance team promptly.
- Safety & Compliance
- Ensure all safety rules and operational guidelines are followed by customers.
- Monitor and prevent misuse of gaming equipment.
- Follow company protocols for handling equipment and reporting incidents.

**Requirements**:
Skills & Requirements
- Education: 12th Pass / Diploma / BBA / B.Sc.
- Languages: Fluent in Hindi and Marathi (basic English preferred).
- Basic knowledge of RC cars, drones, or gaming equipment (training will be provided).
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage crowds.
- Basic troubleshooting and repair skills (preferred but not mandatory).
- Physically fit to handle equipment setup and cleaning tasks.

Work Schedule & Conditions
- Flexible shifts (including evenings, weekends, and holidays).
- Standing for extended periods during game operation.
- Occasional travel for events and installations.

**Benefits**:
Growth Opportunities
- Opportunity to move into Robo PlayZone Incharge role.
- Cross-training in advanced robotics and drone operations.
- Incentives based on sales and customer feedback.

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