Customer Support Admin, Mumbai

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in **_Customer Support Admin_**_?_ Do you enjoy **_Order Execution_**_?_ Then read on

We are currently seeking a **_Customer Support Admin_**_ for SWA_ who will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth.

This will an **on-site** opportunity and job location will be **Mumbai**. You will be reporting to the _SWA CSA Supervisor._

In this role, you will be responsible for:

- Active participation and contribution to the Daily Gemba Walk. Highlight all failures/ likely failures & taking timely actions collaboratively to mitigate any further occurrences.
- Ensuring 100 % adherence to Audit Guidelines with respect to order processing, order acknowledgment, order visibility, shipment visibility, promise dating, special conditions etc.
- Drive & implement the finding from customer (internal) engagement programs to understand their requirement by taking 360-degree feedback.
- Implementing business strategies to enhance revenue, achieve pre-set month-on-month forecast targets.
- Liaises with other functions to ensure alignment and an enhanced customer experience. This includes but is not limited to working with Planning, Logistics, Sales, Marketing, and Finance.
- Adhere to the banking, finance & International Commercial Terms (Incoterms) guidelines of documentation in Letter of Credit & Cash Against Documents.
- Analyses and summarizes data on all facets of the operations to drive transparency and objective and strategic decision-making and proposals.
- Ability to strategically manage operational responsibilities than just "getting the job done".
- Develops, establish & monitors the processes which best utilize team talents for the purpose of meeting goals
- Solely execute local procurement, placing orders on existing Approved Supplier List (ASL) and Approved Service Provider List (ASPL - Service Supplier) and come up with best cost saving option for the organization. Adhere to guidelines as per quality & process documents.

**Goals**:
**1.Order**processing**
- Responsible for processing the orders in BCISA / BCIPL OU module
- Responsible for New Billing System for booking and timely updation.
- Accuracy in delivery & dispatch of goods
- To ensure On-Time-in-Full (OTF) in the range of 90% - 95%
- Invoicing & Documentation of Letter of Credit & Cash Against Documents
- Ensure all the documents as sent through bank on timely basis
- Ensure all approval are in place before booking order
- Generation of credit notes in case of errors and generating revised invoice
- Getting the items priced in Oracle
- Providing of expiry data to distributor / customers
- Accuracy and readiness of order booking & Revenue
- To ensure On-Time-in-Full (OTF) in the range of 90% - 95%

**2. Business & Customer** focus**:

- Actively involved in forecasting revenue from backlog & expected order
- Close coordination with local and global planners, ensure timely deliveries
- Review, analyze and action on a regular basis, OBI reports and any relevant Reports (i.e. backlog, instrument status, contract status, etc.)
- Be pro-active in terms of customer service improvements
- Daily Management
- Develop / Improve process

**3. Record**keeping**:

- Update Quality Documents for the Quality & Process Team as per ISO standards
- Record the data in a systematic manner
- Audit readiness - Handling internal as well as external audits
- Be able to organize data for record keeping and easy referencing
- Complete documentation of OTL
- Providing of data on monthly basis for OTL monitoring
- Data readiness/ Availability of data
- Data accuracy
- Quality of Analysis

**4.Forecast**accuracy**:

- Meet the revenue forecast accuracy +/-15%
- Cross functional coordination (sales, sales planners, finance, logistics) - Liaise with Logistics & Service in case of custom clearance and documentation & installation as per customer commitment
- Regular follow-ups & timely escalation
- Provide visibility to all stake holders
- Prepare OTD DM data for CSA part
- Timeliness of reports generated
- Acc