Corporate Card Administrator

About American Express Global Business Travel
- American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travellers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting._
- We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last._

As a member of the P2P Shared Services Team, The Corporate Card Administrator, reports to the Global Travel and Expense Program Manager, and will be responsible for supporting the day-to-day operation of the Global Card program, with a strong focus on customer service and support.

Responsibilities include, but are not limited to:

- Maintain and Administer the Global Card program for 23 countries while providing daily oversight and full cycle support of three card products; Corporate Card, Meeting Card and Virtual Card
- Manage and respond to cardholder inquiries within the Service Level Agreement (SLA) timeframe
- Act as primary point of contact between GBT and the Card Program Manager at American Express
- Handle security issues such as fraud, compromised accounts, and lost/stolen cards by working directly with the cardholder and issuing bank (American Express)
- Assist with cardholder reconciliations, terms and suspensions
- Monitor non-business use of cards as related to business expenses
- Train cardholders on how to use the Corporate Cards at the time of issue in accordance with the corporate policy and relevant operating instructions
- Assist with coordination and management of project work related to new acquisitions or program expansion
- Deliver feedback to leadership on suggested policies and procedures to gain efficiencies and overall compliance with the Global Card Program management
- Partner with Manager and Expense Systems Coordinator to proactively identify opportunities for program expansion

Experience and Skills Required
- Strong Microsoft Office experience including Outlook, PowerPoint and advanced skills in Excel
- Excellent English communication skills (verbal and written), interpersonal skills with the ability to collaborate with others
- Experience and confidence in communicating with senior leaders for general inquiries or issue resolution
- Experience in account reconciliation
- Strong analytical and quantitative skills with exemplary quality standards
- Prepares thoroughly, takes responsibility, uses initiative and is self-reliant to ensure work progresses to the fullest extent possible
- Proactive and highly motivated approach with strong organizational skills
- Experience with Administrating or managing a corporate card program (preferred, not required)
- Should be comfortable working in afternoon shifts

Location

India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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