Chief of Staff

Chief of staff position reports directly to the CEO.
Infopro Learning is an award-winning “workforce transformation” company that unlocks the potential of people (employees, clients, and partners). Our services include training, upskilling, and developing people resulting in outcomes aligned with your company’s strategic objectives; helping you grow, manage change effectively, and ultimately transform.
Infopro Learning’s Chief of Staff will use strong leadership, operational management and problem-solving skills to assist the CEO in driving four critical areas:

- Strategic initiatives
- Drive OKR mandate
- Be an accountability partner
- Create CEO’s bandwidth

**Why you would want to work for us?**
We work in 2 most critical areas/ domains that will drive innovation and growth for the next 2 decades worldwide. We solve for enabling **PEOPLE** in our workforce transformation business and we develop innovative **TECHNOLOGY **that will drive the future of business for our clients in our digital transformation business.
**You**: The skills you learn are valuable and relevant. It will help you understand & solve for complex problems business face using people and technology as key enabling capabilities.
**Our purpose**
“Unlocking potential” - We are driven by our purpose of unlocking potential. We unlock potential of our client’s employees and our own employees. We unlock potential that can be derived from technology innovation. Unlocking potential drives us and gives us energy and speed.
**You**: You will thrive in this environment which will encourage you to have aspirational goals and support you to push your boundaries and develop & enhance your capabilities
**Our vision**
We have a vision to become a global player and a category leader in both of our business.
**You**: You will help us achieve this vision and scale new heights. You will be energized by contributing to significant growth of the organization.
**Our impact**
We design our client engagements around a “success plan” which delivers meaningful goals and impact to our clients business. We are helping business grown bigger, run better and change faster. The impact of our work is in increasing revenue, lowering costs and delivering a sustainable competitive advantage to our clients.
**You**: You will find your work meaningful and fulfilling in knowing how your work is producing deep impacts to businesses globally.
**Our culture**
We are agile, transparent, entrepreneurial, authentic, collaborative and fun to work with. We respect strength of logic and diversity of ideas. We are data driven and we encourage everyone to have aspirational goals and push the boundaries and remove status-quo.
**You**:You will work in a global and diverse environment & a culture that will bring the best out of you.
**Chief of Staff Job Responsibilities**:
**Strategic initiatives**:

- Acts as a strategic advisor to the CEO, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.
- Ensure focus on strategic initiatives of the organizations so that they are not lost on urgent and daily transactions. Drive time management for the CEO around these areas of focus
- Act as a key thought partner, brainstorming & identifying solutions to challenges.
- Manage a variety of long-term, cross-organizational projects/ programs that are part of our strategic initiatives
- Lead and partner on special projects for areas which the CEO personally oversees (or has a keen interest)
- Participates with the CEO and senior management team in strategic planning, policy development, and decision-making.
- Identify risks associated with the strategic initiatives and mitigate them

**Drive OKR mandate**:

- OKR’s are used to drive alignment, focus, agility and business rhythm to achieve our strategic and business goals. You should be able to use our OKR framework and tool to enable the CEO
- Identify risks associated with goals for the CEO and bring them front and center to find mitigation plans and support the CEO in implementing them.
- Ensures timely and effective completion of projects and initiatives of the CEO.
- Determines key performance indicators related of leadership team and keep the CEO informed with the progress on those KPI’s including raising red flags or identifying risks

**Accountability Partner**:

- Act as an Accountability partner to the CEO to ensure all commitments of the CEO are met in time.
- Create a structure for our CEO to improve visibility with and accountability of their direct reports.
- Manage the accountability and consequences system to drive a 3 strike rule to enforce accountability
- Develop high quality processes to improve how we operate company-wide (in collaboration with Ops and Sls)
- Create content for internal and external purposes (company presentations, investors presentations, external interviews and appearances, key mtgs etc.).

**Create CEO bandwid